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Return Policy

Please inspect your hair before installing, washing, coloring or altering it. If you need to request a return or exchange, contact Bella Hair NYC using the details below.

15-Day Return & Exchange Window

Request a return or exchange within 15 calendar days of receiving your order. The day you receive the goods counts as day 1. Contact us within this period with your order number and the item you wish to return or exchange.

Eligible Items

Items must be new, unworn, uninstalled and unaltered, with their original packaging and tags. Unopened items that meet these conditions are eligible for return or exchange without a restocking fee.

Opening the outer shipping box to inspect your order does not by itself count as opening the product packaging. If the product packaging or seal has been opened, but the hair remains unused and otherwise meets the return conditions, an approved return or exchange is subject to the 20% restocking fee below.

For change-of-mind returns or exchanges, we do not accept hair that has been worn, installed, washed, colored, bleached, chemically treated or otherwise altered. This includes cut lace or cut wefts. If you believe there is a product defect, contact us for review under the section below.

20% Restocking Fee

For eligible, approved returns or exchanges of opened but unused products, the restocking fee is 20% of the actual amount paid for the returned merchandise, after any discounts. The fee is calculated on the returned items only, not on shipping charges or taxes.

For example, if you paid $100 for the returned item, the restocking fee is $20 and the merchandise refund is $80. No restocking fee applies when we sent the wrong item.

Shipping Costs

  • Change of mind: The customer pays the return shipping cost. Original shipping charges are not refundable for change-of-mind returns.
  • Wrong item sent by Bella Hair NYC: We cover the return shipping cost. Contact us before sending the item back so we can provide return instructions.

Wrong, Damaged or Defective Items

If you receive the wrong item, a damaged item, or believe your item has a defect, contact us promptly with your order number, a description of the issue and clear photos. Please keep the product and packaging available for review. We will review the issue and explain the next steps. These requests are reviewed separately from change-of-mind returns.

How to Request a Return or Exchange

  1. Email info@bellahairnyc.com or call 929-329-8707 with your order number, the item and your reason for requesting a return or exchange.
  2. Contact us before shipping so we can confirm the return instructions and any applicable restocking fee.
  3. Pack the item securely with its original packaging and include your order number. Use a tracked shipping service and keep your shipping receipt and tracking number.

Return Address

Bella Hair NYC
8002 51st Ave
Elmhurst, NY 11373

Refunds & Exchanges

After we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method, less any applicable restocking fee and non-refundable original shipping charges. Your payment provider may require additional time to show the refund.

For exchanges, contact us with your preferred replacement item so we can confirm availability and any price difference before arranging the exchange.

This policy does not limit any rights you may have under applicable law.